Terms and Conditions

Pure Soul Therapy - Terms & Conditions: 

Updated July 2025.

Booking and Payment Policy:

All sessions are to be paid in full at the time of booking to confirm and secure your appointment. This allows me to dedicate the time, energy and preparation your personalised session deserves.

Cancellation and Rescheduling Policy:

Your session involves detailed planning, research and personalisation to your needs. For this reason:

A $50 non-refundable cancellation fee applies to all cancellations, regardless of notice.

If you cancel with less than 48 hours’ notice, an additional 50% of the session fee will be retained to cover time already invested in preparing your session.

Cancellations with less than 24 hours’ notice or non-attendance will result in 100% of the session fee being forfeited.

Sessions may be rescheduled once, with at least 48 hours' notice, to another mutually agreeable time without penalty.

This policy ensures respect for both the therapist's time and clients on the waitlist and encourages a full commitment to your therapeutic process.

Exclusion Criteria - Conditions Not Treated with Hypnotherapy:

For safety and ethical practice, hypnotherapy is not suitable for clients currently experiencing, or with a history of, the following conditions, unless specifically cleared by a qualified medical professional and Fern directly:

• Psychosis or psychotic disorders.
• Schizophrenia or schizoaffective disorder.
• Bipolar disorder (mania or acute instability).
• Borderline Personality Disorder (BPD).
• Dissociative Identity Disorder (DID).
• Active suicidal ideation or recent suicide attempts.
• Severe depression with impaired functioning.
• Complex PTSD with unmanaged dissociation.
• Parasomnias: (e.g., sleepwalking, night terrors).
• Traumatic brain injuries or cognitive impairments.
• Seizure disorders or epilepsy (without medical clearance).
• Unstable addiction or substance use.
• Significant intellectual disability affecting consent.
• Any situation involving ongoing domestic abuse without safety measures in place.
• Involvement in an active court case, including family court, custody disputes, or criminal proceedings, unless disclosed prior to booking and explicitly discussed with Fern.

If you are unsure whether hypnotherapy is appropriate for you, please contact Fern prior to booking to discuss suitability.

Please note that Pure Soul Therapy does not provide forensic assessments, legal reports, or therapeutic services intended for court use. Hypnotherapy is not suitable for processing traumatic memories for evidentiary purposes while legal matters are ongoing.

Privacy, Confidentiality and Data Storage:

All information shared during sessions or intake forms is kept strictly confidential. Your data is securely stored in encrypted, password-protected digital files. Client information will only be shared with other professionals if required by law, or with your express written consent.

Informed Consent and Scope of Practice:

By booking a session, you acknowledge and agree to the following:

You are voluntarily engaging in clinical hypnotherapy and understand that results vary.

Hypnotherapy is a complementary approach and not a replacement for medical, psychiatric, or crisis intervention.

Fern Warren is a qualified Clinical Hypnotherapist working within her defined scope of practice.

You are aware that your session may include integrative approaches such as NLP, CBT, DBT, inner child work, somatic therapy, parts therapy, and a variety of therapeutic and healing methods tailored to your goals and comfort.

To support accurate clinical documentation, online sessions may be transcribed using secure AI transcription technology. These transcripts are used solely for clinical record-keeping and therapeutic purposes.

Transcripts are:

Stored securely in an encrypted, password-protected location

Deleted from any third-party platforms (e.g. Zoom) as soon as they are downloaded.

Never used for training or shared with any external parties.

You may request to opt out of transcription at any time. Simply let your therapist know before the session begins, and transcription will be disabled for your sessions.

Consent Agreement:

By continuing with your booking, you confirm that:

You have read and understood these Terms and Conditions.

You understand the limitations and scope of practice.

You meet the criteria for safe participation.

You consent to the use and secure storage of your personal data.

You give informed consent to receive hypnotherapy and integrative support.

You understand that secure AI transcription technology may be used during online sessions for clinical documentation purposes and that you may request to opt out at any time.

Please ensure that you have read and understood the above information, as you will be asked to type ‘I consent’ in the booking form to confirm your understanding and agreement to these terms and conditions.